Privacy policy
Privacy Policy
Last updated November 2025Ceremonies of Love operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase. Please read it carefully. By using our services, you acknowledge that you have read and understood this policy.
Personal Information We Collect
Depending on how you interact with us, we may collect the following:
Contact DetailsName, address, billing and shipping address, phone number, and email address.
Financial InformationPayment card details, transaction information, and payment confirmation.
Account InformationUsername, password, security questions, and preferences.
Transaction InformationItems viewed, added to cart, purchased, returned, or cancelled.
CommunicationsInformation you include when contacting us or submitting a support enquiry.
Device & Usage InformationIP address, browser and device identifiers, and information about how you interact with our website.
Where We Collect It From
We collect personal information directly from you when you create an account, make a purchase, or contact us. We also collect information automatically through our website via cookies and similar technologies, from our service providers, and from partners or other third parties where applicable.
How We Use Your Information
Fulfilling Your OrderTo process payments, fulfil orders, arrange shipping, handle returns, and manage your account.
MarketingTo send promotional communications by email or post, and to show relevant advertisements. You may opt out of marketing emails at any time using the unsubscribe link.
Security & Fraud PreventionTo authenticate accounts, secure payments, and detect or investigate potentially fraudulent or illegal activity.
Legal ComplianceTo comply with applicable law, respond to legal process, and enforce our terms and policies.
How We Share Your Information
We may share your personal information with third parties in the following circumstances: with service providers who assist us in operating our store (including payment processors, fulfilment partners, and cloud storage providers); with business and marketing partners for advertising purposes; when required by law or legal process; in connection with a business transaction such as a merger; or with your consent.
Our store is hosted by Shopify. Information you submit may be transmitted to and processed by Shopify and its partners. To learn more, visit the Shopify Consumer Privacy Policy.
Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
AccessYou may request access to the personal information we hold about you.
DeletionYou may request that we delete personal information we hold about you.
CorrectionYou may request that we correct inaccurate personal information.
PortabilityYou may request a copy of your personal information in a portable format.
Objection & RestrictionIf you reside in the UK or EEA, you may have the right to object to or restrict certain processing of your personal information.
Withdrawal of ConsentWhere we rely on consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at hello@ceremoniesoflove.co.uk. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
Children's Data
Our services are not intended for use by children. We do not knowingly collect personal information about anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us at hello@ceremoniesoflove.co.uk and we will delete it.
Security & Retention
We take reasonable measures to protect your personal information, but no security system is impenetrable. We recommend you do not use unsecured channels to communicate sensitive information to us.
We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the UK or European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK contracts, unless the destination country has been determined to provide an adequate level of protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page and update the date above. We encourage you to review this policy periodically.
For any questions about this policy or to exercise your rights:
hello@ceremoniesoflove.co.ukCeremonies of Love · 12 Station Parade · Harrogate · HG1 1UE
For the purpose of applicable data protection laws, Ceremonies of Love is the data controller of your personal information.
